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Why aren't the pots made of more sustainable packaging?Our intention is to improve our packaging in the medium term to make it more sustainable. However, at the moment there aren't affordable sustainable alternatives that can achieve the same performance as the current pots. We are engaged with the market to keep an eye on technological improvements for sustainable packaging but if you know of any ways we can improve our sustainability please don't hesitate to contact us.
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Is freeze drying safe for my little one?Absolutely! The process does not involve adding any nasty preservatives or chemicals to the food so it is completely safe to use.
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Do you meals contain allergens?Yes they do. As our meals are cooked fresh from home all allergens are present in our kitchen and so despite our best efforts, some cross contamination could occur. Where an allergen has been added to a meal all allergens are highlighted in bold on the product description and on the nutritional information label on the pot itself. If you require any further help please don't hesitate to contact us.
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I love the concept but my toddler doesn't eat any of the food. What can I do?Please let us know if this is the case and we can have a chat about modifying existing recipes, introducing new meals or generating bespoke meals for your family. There may be increased cost and minimum order quantities for bespoke recipes but we are always looking to improve our product range so please let us know if we can help.
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I've never heard of Freeze Drying - what is it?The great thing about freeze dried food is that the preservation process retains approximately 98% of the original nutritional value. Comparatively, pasteurisation (the default preservation process in toddler shelf stable foods) reduces the nutritional quality by up to 20% as well as affecting the texture and taste of the original food. The process works by freezing the original food to lock in all the nutrients and then gently warm the food in a vacuum to gradually draw out about 95-98% of the water in the original food. As the food is so dry it rehydrates really quickly but can also be stored safely for a very long period of time (under the right conditions freeze dried food can be stored for up to 25 years). The food is also very light which is why Freeze Dried meals are used by astronauts, adventurers and the armed forces.
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What do I do with the Oxygen Absorber?As soon as you open the pot remove the absorber and bin it as it is not safe to eat. The absorber takes in any oxygen near the food and so helps to keep it as dry as possible for longer to maximise shelf life.
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My plastic pot was cracked when it arrived, can I use it?Unfortunately not as the food may have come into contact with air and so started to rehydrate and spoil. If you send us pictures of the pot when it arrived we will send you a free replacement.
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I've rehydrated my food as the instructions but it still contains lumps, what do I do?This can sometimes happen and the best thing we've found to do is break up the lumps with a teaspoon before adding more water and letting the food absorb the additional liquid.
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How do I rehydrate my meal?The most accurate way is to place your meal on the scales and add sufficient hot water to make the total weight 162g. Each plastic pot weighs 12g and the original wet food is 150g. Cover the food and let it sit for 5 minutes. Remove the lid, stir and check that the temperature and texture is suitable for your little one. If the food still looks a little dry add a little bit more hot water and let it sit for another couple of minutes covered before stirring and checking it is safe. On the pot you'll notice we've said start by adding 120ml of boiling water to the food rather than the above instruction. 120ml is the average amount of water needed across all our pots and so it is just a helpful guide. If you would like any more information please let us know.
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